CoinPoker Game Interruption & Refund Policy
In the event of an unexpected site-wide interruption or unplanned service outage, player reimbursements will be issued in accordance with the policy outlined below.
Refunds are generally processed within 72 business hours following full service restoration, with processing times subject to variation based on the extent of review required. Any other disruptions to gameplay arising from player activity or external factors will be reviewed and resolved at CoinPoker’s sole discretion.
Cash Games
For cash games, any hand in progress will be rolled back, and each player’s chip stack will be returned to the amount held at the start of the hand.
Tournaments
Tournament refunds are determined based on the status of the tournament at the time of disruption, as follows:
- If the tournament has not started, CoinPoker shall refund all buy-ins and fees to all registered players.
- If a tournament has technically started but a registered player has not yet been dealt into or participated in a hand prior to the interruption, that player will receive a full refund of their buy-in (prize pool contribution + tournament fee). The player will not be included in any prize pool distribution calculations.
- If a tournament has started and late registration remains open, the tournament will be cancelled and the player-generated prize pool will be distributed among the remaining players using an Independent Chip Model (ICM) calculation based on chip stacks at the time of cancellation.
Any applicable bounties and the tournament fee charged by CoinPoker will be refunded. Any advertised guaranteed prize pool will not apply unless it has already been fully met through player registrations. - If a tournament has started, late registration has closed, and the tournament has not yet reached the paid places, the player-generated prize pool will be distributed among the remaining players using an Independent Chip Model (ICM) calculation based on chip stacks at the time of cancellation.
Any applicable bounties and the tournament fee charged by CoinPoker will be refunded.
If the player-generated prize pool fails to meet the guaranteed prize pool, the guaranteed prize pool will be distributed. - If a tournament has reached the paid places, including situations where the final table has been formed, the tournament will be cancelled and the player-generated prize pool will be distributed among the remaining players using an Independent Chip Model (ICM) calculation based on chip stacks at the time of cancellation.
Any applicable bounties and the tournament fee charged by CoinPoker will be refunded.
If the player-generated prize pool fails to meet the guaranteed prize pool, the guaranteed prize pool will be distributed.
When assessing tournament refunds, CoinPoker will determine the point at which the disruption occurred and use the tournament status and chip positions immediately prior to that point as the basis for all refund calculations. As interruptions may not affect all players simultaneously, each tournament will be reviewed and settled individually. Players participating in multiple affected tournaments may therefore receive refunds at different times.
Mystery Bounty Tournaments
- If a Mystery Bounty tournament is cancelled after it has started, any Mystery Bounty prizes already awarded to players will remain unaffected.
- The remaining undistributed regular prize pool and the remaining undistributed Mystery Bounty prize pool will be combined and distributed among the remaining players using the same cancellation distribution method that applies to a regular tournament at the corresponding stage of play.
- All other applicable tournament cancellation rules in this policy remain unchanged, except where expressly stated above.